We’ve launched 2024 launch wave 2 for Microsoft Dynamics 365, Microsoft Energy Platform, and role-based Microsoft Copilot choices—introducing a rollout of recent options and enhanced capabilities releasing between October 2024 and March 2025. These updates embrace superior Copilot capabilities for Microsoft 365 Copilot for Gross sales, Copilot for Service, and Copilot for Finance to empower your workforce, optimize enterprise processes, and improve buyer engagement.
Catch all of the highlights and demos from at the moment’s Microsoft Enterprise Functions Launch Occasion. Along with newly-announced options, you’ll find out how firms like Lynk & Co, Lifetime Merchandise, Stoneridge Software program, AIS, and Schneider Electrical are leveraging these new options to drive transformation.
Copilot and brokers are the way forward for AI for enterprise
2.1 million customers interact with Copilot throughout Microsoft enterprise functions each month, together with workers at firms like PayPal, HP, Lumen, and McKinsey & Firm. These Copilot experiences can drive new ranges of productiveness and effectivity whereas providing excessive requirements of privateness, safety, and compliance.
Shifting ahead, we envision AI-first organizations will comprise folks, Copilot, and brokers. Copilot is your AI assistant, designed to give you the results you want. With Microsoft Copilot Studio, you may create, handle, and join brokers to Copilot. Organizations may have a community of brokers, starting from easy prompt-and-response techniques to totally autonomous entities, that may function on behalf of people, groups, or capabilities to execute and orchestrate enterprise processes. Copilot serves because the interface for interacting with these brokers, which may deal with duties reminiscent of accelerating lead era, processing gross sales orders, and automating provide chains. On the Enterprise Functions Launch Occasion, we showcased new options throughout Dynamics 365 and Microsoft Energy Platform that show what’s doable with Copilot and brokers.
Thrive with buyer expertise functions
2024 launch wave 2 brings thrilling new options to Dynamics 365 buyer expertise apps designed to ship linked and personalised experiences for each prospects and workers. These improvements give attention to optimizing buyer interactions and streamlining gross sales processes throughout your group.
New capabilities for Microsoft Dynamics 365 Buyer Service, Microsoft Dynamics 365 Contact Middle, and Microsoft Dynamics 365 Gross sales embrace a multilingual bot (supported languages), Copilot-generated prompts, in-line electronic mail performance, and extra. These options are set to remodel how companies interact with prospects and handle inside processes.
Through the launch occasion, we showcased how Lynk & Co, an revolutionary automotive firm, is leveraging the multilingual Copilot Studio bot in Dynamics 365 Buyer Service. Through the use of AI-powered voice recognition and Copilot-generated prompts, they’ve been capable of optimize buyer wait instances and enhance case decision pace. These instruments have enabled Lynk & Co to considerably scale back case evaluate instances whereas maintaining their gross sales crew within the loop, because of seamless knowledge sharing between service and gross sales groups.
With Copilot’s clever automation, gross sales managers at Lynk & Co can now give attention to constructing buyer relationships slightly than manually sorting via paperwork. By streamlining workflows and offering actionable insights, Copilot empowers gross sales professionals to work extra effectively and drive enterprise progress. These new capabilities—mixed with instruments like real-time prompts, the Gross sales Qualification Agent, and account summaries generated by Copilot—provide companies a contemporary, intuitive technique to keep linked with prospects and make smarter selections sooner.
Discover the discharge plans for Dynamics 365 Buyer Service, Dynamics 365 Contact Middle, and Dynamics 365 Gross sales.
Defining autonomous enterprise useful resource planning (ERP) with revolutionary brokers
Microsoft Dynamics 365 ERP options introduce important enhancements aimed toward bettering each core functionalities and autonomous capabilities. These updates embrace the introduction of 5 autonomous brokers for Dynamics 365 designed to streamline processes and increase organizational effectivity. By automating routine duties, companies can focus extra on strategic decision-making and adapt to the dynamic market panorama.
For Lifetime Merchandise, a number one world producer of out of doors shopper items, these enhancements have considerably enhanced the productiveness of their finance crew. The Account Reconciliation Agent for Dynamics 365 Finance autonomously identifies discrepancies between subledgers and ledgers, providing actionable suggestions and decreasing guide effort. Moreover, automated financial institution reconciliation now matches transactions and summarizes histories, saving time and bettering accuracy. These options have streamlined their month-end shut course of throughout a number of authorized entities, enhancing each effectivity and compliance.
In parallel, Microsoft Dynamics 365 Enterprise Central updates have improved operations for greater than 40,000 prospects. The Gross sales Order Agent permits companies like Stoneridge Software program’s shoppers to handle gross sales orders with no need extra staffing, dashing up order processing whereas sustaining service high quality. Interoperability between Dynamics 365 Enterprise Central and Microsoft Dynamics 365 Subject Service has streamlined service order administration, decreasing guide knowledge entry and errors. This automation permits technicians to work extra effectively, bettering the general buyer expertise and guaranteeing well timed service supply.
Discover the discharge plans for Dynamics 365 Finance, Microsoft Dynamics 365 Challenge Operations, Microsoft Dynamics 365 Provide Chain Administration, Microsoft Dynamics 365 Commerce, Microsoft Dynamics 365 Human Assets, and Dynamics 365 Enterprise Central.
Unlock worth in every single place with Microsoft Energy Platform and Copilot Studio
Microsoft Energy Platform gives new capabilities that improve automation and app growth utilizing AI-powered instruments. Copilot simplifies workflows, generates apps, and assists with advanced processes, enabling companies to handle duties extra successfully. With new AI-driven options throughout Microsoft Energy Platform you may create options throughout your group in report time.
On the launch occasion, we highlighted how Utilized Data Sciences (AIS) is bettering workforce effectivity in vendor bill administration utilizing AI-enabled options in Microsoft Energy Automate. With Copilot, automating processes reminiscent of routing and approvals based mostly on predefined guidelines, AIS can deal with a big quantity of invoices each day, decreasing guide enter and rising productiveness. Customers can simply replace workflows with a number of clicks, and the brand new abstract performance ensures clear monitoring and sharing of updates.
AIS’s onboarding course of for brand spanking new consultants helps ongoing coaching with Copilot in Microsoft Energy Apps. “Search with Copilot” permits customers to retrieve information utilizing pure language queries, whereas the AI-enabled paste characteristic effectively fills out onboarding varieties, decreasing guide knowledge entry. Copilot Studio improves IT Helpdesk automation with activity project and grounding third-party knowledge sources via data administration. This supplies analytics for monitoring agent efficiency and improves accuracy whereas additionally enabling a steady enchancment course of.
Discover the discharge plans for Energy Apps, Microsoft Energy Pages, Energy Automate, and Copilot Studio.
Convey automation to what you are promoting with Copilot
The most recent enhancements in Microsoft 365 Copilot for Gross sales, Copilot for Service, and Copilot for Finance give attention to enhancing consumer expertise by automating routine duties and offering actionable insights via autonomous brokers. These superior functionalities enable gross sales groups, customer support representatives, and finance professionals to dump repetitive actions, enabling them to focus on strategic initiatives. Because of this, organizations can optimize effectivity and enhance general productiveness.
As an illustration, firms like Lumen and Genpact have skilled important time financial savings with Microsoft 365 Copilot for Gross sales and Microsoft 365 Copilot for Finance capabilities. Lumen reported a 94% discount in analysis time for gross sales knowledge, whereas Genpact achieved over a 50% lower in payroll processing time via automated reconciliation. These enhancements show how Copilot brokers should not solely bettering workflows but additionally positively impacting the workforce’s effectivity.
Schneider Electrical is one other instance of an organization benefiting from these developments. Its gross sales crew can now successfully prioritize leads with the assistance of the Lead Intelligence Agent, which analyzes buyer interactions and exterior knowledge to ship enriched insights. This streamlined method permits gross sales representatives to interact with prospects extra strategically, in the end supporting their objective of enhancing effectivity and driving income progress.
Discover the discharge plans for Microsoft Copilot for Finance, Microsoft Copilot for Service, and Microsoft Copilot for Gross sales.
Enterprise Functions Launch Occasion
Dive deeper into the brand new and enhanced AI capabilities included within the 2024 launch wave 2.
Watch the digital Microsoft Enterprise Functions Launch Occasion
Be part of us for the on-demand Microsoft Enterprise Functions Launch Occasion to find the most recent enhancements in Dynamics 365, Microsoft Energy Platform, and Microsoft Copilot apps. The occasion options in-depth demos of recent autonomous brokers and different capabilities designed to optimize your workflows and streamline operations.
Don’t neglect to evaluate the detailed launch plans for Dynamics 365 and Microsoft Energy Platform. Keep up to date on the most recent options and upcoming enhancements, and create your personalised launch plan utilizing the launch planner to make sure you’re geared up with the data wanted to maximise these new capabilities.
Charles leads the design, product growth, and engineering groups chargeable for creating clever enterprise functions and low-code platforms with generative AI. This spans services throughout Microsoft Dynamics 365, Energy Platform, Copilot Studio, Copilot apps, and Nuance Enterprise. These merchandise embrace enterprise functions for Microsoft Copilot, low-code/no-code instruments, business cloud options, conversational AI, RPA, CRM, and ERP functions.