The tempo of AI innovation immediately continues to be extraordinary, and at Microsoft we’re targeted on serving to organizations embrace it. By offering our prospects with probably the most superior AI know-how throughout each product we construct — mixed with our unparalleled companion ecosystem and co-innovation method — we’re serving to them make actual progress in ways in which matter. I’m proud to share over 100 buyer tales from this quarter alone exhibiting how we’re serving to prospects speed up AI Transformation — regardless of the place they’re on their journey.
Just lately through the Microsoft AI Tour, I spoke with prospects who shared methods they’re adopting Copilots to empower human achievement, democratize intelligence and understand important enterprise worth. I additionally mentioned the idea of an AI-first enterprise course of and the differentiation you may drive when bringing collectively the facility of Copilots and human ambition with the autonomous capabilities of an agent. I used to be impressed by the outcomes our prospects have achieved by means of pragmatic innovation and the progress they’re making to evolve the way forward for trade. I’m happy to share ten tales from the previous quarter that illustrate how Copilots have yielded outcomes for our prospects, whereas highlighting AI Transformation experiences in their very own phrases.
Accenture and Avanade have a protracted historical past of serving to prospects implement cutting-edge options, with inner testing a key issue of their capability to ship customizable Microsoft options with deep experience. Placing Microsoft 365 Copilot into the arms of staff helped them understand methods to extend productiveness, with 52% of staff seeing a optimistic affect on the standard of their work, 31% reporting much less cognitive fatigue and 84% discovering Copilot’s strategies truthful, respectful and non-biased. Accenture additionally piloted GitHub Copilot to assist construct higher options sooner with builders spending much less time debugging, leading to 95% of builders reporting they loved coding extra.
“Utilizing our in depth Microsoft know-how experience and sensible learnings from our personal expertise implementing Microsoft 365 Copilot, our options empower purchasers to totally faucet into Microsoft AI capabilities.”
Veit Siegenheim, International Way forward for Work Lead at Avanade
Nigerian multinational monetary companies group Entry Holdings Plc. serves greater than 56 million prospects throughout 18 international locations. Because the enterprise grew and transitioned from a small financial institution to a serious holding firm, it adopted Microsoft 365 Copilot to deal with challenges in knowledge administration, assembly productiveness and software program improvement. With the mixing of Copilot into day by day instruments, the corporate considerably enhanced effectivity and engagement throughout the enterprise. Writing code now takes two hours as a substitute of eight, chatbots will be launched in 10 days as a substitute of three months and displays will be ready in 45 minutes as a substitute of six hours. Copilot has additionally pushed a 25% enhance in workers engagement throughout conferences.
“To encourage everybody within the group to make the most of AI, we knew we needed to combine AI into the instruments individuals use day by day. Microsoft 365 Copilot made probably the most sense and was a pure match for us.”
Lanre Bamisebi, Govt Director IT and Digitalization at Entry Holdings, Plc.
To enhance resident companies and reinvent buyer engagement, the Metropolis of Burlington, Ontario, embraced AI and low-code instruments to develop new on-line companies that remodel and automate inner processes. In simply eight weeks, the town utilized Copilot Studio to develop and launch a customized copilot designed to assist residents rapidly discover solutions to often requested questions. The town additionally developed a portal that streamlines constructing allow opinions and permits prospects to trace the standing of their very own functions. Because of this, the typical time it takes to course of a allow approval decreased from 15 weeks to 5-7 weeks, permitting extra time for metropolis staff to guage advanced submissions.
“Our workers and residents don’t have to fret about mundane duties as a lot anymore. Now they’re in a position to have wealthy, collaborative conversations about learn how to creatively clear up issues, making for a way more fulfilling and rewarding work and buyer expertise.”
Chad MacDonald, Govt Director and Chief Data Officer on the Metropolis of Burlington
Finastra empowers monetary establishments with main software program for lending, funds, treasury, capital markets and common banking. To rework its advertising processes, the corporate used Microsoft 365 Copilot to automate duties, improve content material creation, enhance analytics and personalize buyer interactions. Since integrating Copilot, the staff lowered time-to-market for campaigns from three months to lower than one. Copilot additionally considerably lowered the time entrepreneurs spend producing and gathering insights from every marketing campaign, with staff citing a 20%-50% time financial savings throughout duties like full-funnel evaluation, provide administration evaluation and finances administration.
“Copilot makes you simpler since you get higher insights, and it makes you extra environment friendly as a result of you may produce outcomes sooner. It additionally makes work extra significant and enjoyable as a result of your staff can give attention to what issues — technique, creativity and every thing that units you other than the competitors.”
Joerg Klueckmann, Head of Company Advertising and marketing and Communications at Finastra
GoTo Group gives know-how infrastructure and options throughout Indonesia. It’s bending the curve on innovation by considerably enhancing productiveness and code high quality throughout its engineering groups by adopting GitHub Copilot. With real-time code strategies, chat help and the power to interrupt down advanced coding ideas, the corporate has saved over seven hours per week and achieved a 30% code acceptance charge inside the first month. With 1,000 engineers already utilizing GitHub Copilot, the device permits them to innovate sooner, scale back errors and focus extra time on advanced duties to ship better worth to their customers.
“GitHub Copilot has considerably lowered syntax errors and supplied useful autocomplete options, eliminating repetitive duties and making coding extra environment friendly. This has allowed me to give attention to the extra advanced components in constructing nice software program.”
Nayana Hodi, Engineering Supervisor at GoTo Group
South Africa’s Milpark Training confronted operational challenges when shifting to on-line studying on account of legacy programs slowing down scholar interactions and help. By means of shut collaboration with Enterprisecloud, Milpark migrated its back-office infrastructure to Azure inside three months, changing its legacy scholar admissions system with an extensible, built-in digital platform powered by applied sciences equivalent to Microsoft Copilot and Copilot Studio. In simply 4 months, the tutorial establishment improved effectivity and accuracy of scholar help, lowering the typical decision time by 50% and escalations by greater than 30%.
“Utilizing Copilot, brokers are actually in a position to make use of generative AI to quickly rise up to hurry on case particulars and reply to college students utilizing standardized templates that assist them present extra personalised {and professional} responses. The outcomes communicate for themselves.”
Shaun Dale, Managing Director at Enterprisecloud
For over twenty years, Teladoc Well being has been providing a broad spectrum of companies to sufferers utilizing digital care companies — from main care to persistent situation administration. After the fast development of telehealth adoption post-pandemic, operational effectivity was instrumental in managing inner processes and exterior shopper interactions. By deploying Microsoft 365 Copilot and utilizing Copilot in Energy Automate, the corporate has reshaped enterprise processes to assist staff understand better time financial savings whereas enhancing the shopper expertise. The Copilots and brokers helped staff save 5 hours per week and hundreds of enterprise hours yearly by eliminating mundane day by day processes and fostering higher cross-department communications, whereas additionally serving to new staff get set as much as run their workflows 20% sooner.
“Copilot is altering the best way we work. It’s not nearly saving time; it’s about enhancing the standard of our work, permitting us to give attention to what really issues: delivering distinctive care to our members.”
Heather Underhill, SVP Consumer Expertise & Operations at Teladoc Well being
Worldwide power firm Uniper adopted a single-cloud technique with Azure as its basis to drive fast AI innovation. To assist its staff give attention to utilizing core competencies, the corporate applied Microsoft 365 Copilot to scale back time spent on guide and repetitive duties, and assist employees give attention to extra urgent work, equivalent to growing enhanced options to hurry up the power transition. Its in-house auditors have already elevated productiveness by 80% by utilizing Copilot to create plans and checklists. Uniper can be utilizing Copilot for Safety to assist determine dangers twice as quick and take acceptable motion sooner.
“As an operator of essential infrastructure, we now have to cope with a rising variety of reviews of phishing and assaults by hackers. AI might help us implement a smart manner of managing the sheer variety of threats.”
Damian Bunyan, CIO at Uniper
British telecommunications firm Vodafone has remodeled its office productiveness with Microsoft 365 Copilot, already seeing sturdy ROI from its adoption. In early trials, Copilot saved staff a median of three hours per week by utilizing the device to draft emails, summarize conferences and seek for info. Copilot can be enriching the worker expertise, with 90% of customers reporting they’re desirous to proceed utilizing Copilot and 60% citing improved work high quality. For Vodafone’s authorized and compliance staff, Copilot has considerably accelerated the processes of drafting new contracts, decreasing the time required to finish this work by one hour. Because of these effectivity positive factors, Vodafone is rolling out Copilot to 68,000 staff.
“Our AI journey is specializing in three areas: operational effectivity contained in the group; rewiring the enterprise to supply an enhanced buyer expertise; and unlocking development alternatives by means of new services that we are able to create round generative AI. Copilot will assist drive all three.”
Scott Petty, Chief Expertise Officer at Vodafone
Wallenius Wilhelmsen, a worldwide chief in roll-on/roll-off delivery and automobile logistics, is empowering higher decision-making whereas fostering a tradition of innovation and inclusion with AI instruments. After taking part in an early entry program, the corporate broadly adopted Microsoft Copilot 365 to assist streamline processes, improve knowledge administration and enhance communication throughout its 28 international locations. To assist strengthen Copilot immersion and understand worth sooner, they launched a seven-week Microsoft Viva marketing campaign to show, talk and measure Copilot adoption. The marketing campaign resulted in 80% of staff utilizing Copilot, with some groups realizing time financial savings of no less than half-hour per day. The corporate additionally makes use of Copilot Dashboard to handle utilization and collect person suggestions, serving to show ROI and measure outcomes exterior of time financial savings alone.
“Copilot adjustments the best way we predict and work whereas retaining us curious and open to embracing alternatives. I feel that’s the type of profit that isn’t so measurable, however vital. So, my time administration and structured method to my on a regular basis work life has been enhanced with Copilot and Viva.”
Martin Hvatum, Senior International Money Supervisor at Wallenius Wilhelmsen
I consider that no different firm has a greater basis to facilitate your AI Transformation than Microsoft. As we stay up for Microsoft Ignite, I’m excited by the most recent innovation we’ll announce as an organization, and the shopper and companion experiences we’ll share. We stay dedicated to driving innovation that creates worth in ways in which matter most to our prospects, and consider we’re at our greatest once we serve others. There has by no means been a greater alternative for us to perform our mission of empowering each particular person and each group on the planet to realize extra than now, and I stay up for the methods we’ll companion collectively that can assist you obtain extra with AI.
AI Buyer Tales from FY25 Q1
Accelleron: Accelleron turbocharges IT help options and determination instances with Energy Platform
Agnostic Intelligence: Agnostic Intelligence transforms threat administration with Azure OpenAI Service, attaining as much as 80% time financial savings
Alaska Airways: How Alaska Airways makes use of know-how to make sure its passengers have a seamless journey from ticket buy to baggage pickup
Allgeier: Allgeier empowers organizations to personal and broaden knowledge operations
ANZ Group: ANZ launches first-of-its-kind AI Immersion Centre in partnership with Microsoft
Asahi Europe & Worldwide: Asahi Europe & Worldwide charts new paths in worker productiveness with Microsoft Copilot
Auburn College: Auburn College empowers hundreds of scholars, college and workers to discover new methods of utilizing AI with Microsoft Copilot
Avanade: Avanade equips 10,000 staff with Microsoft Material expertise to assist prospects develop into AI-driven and future-ready
Azerbaijan Airways: Azerbaijan Airways expands knowledge entry to extend effectivity by 70% with Microsoft Dynamics 365
Aztec Group: Aztec Group makes use of Copilot for Microsoft 365 to reinforce the shopper expertise while powering efficiencies
Bader Sultan: Bader Sultan makes use of Microsoft Copilot to spice up productiveness and serve purchasers sooner
BaptistCare: BaptistCare helps growing old Australians and tackles workforce shortages by means of Microsoft 365 Copilot
Barbeque Mania!: Barbecue Mania! centralizes your knowledge with Microsoft Azure and saves $3.5 million over 5 years
Financial institution of Montreal: Financial institution of Montreal reduces prices by 30% with Azure
BlackRock: How BlackRock’s ‘flight crew’ helped Copilot for Microsoft 365 take off
Capita: Capita makes use of GitHub Copilot to free builders and ship sooner for purchasers
Cassidy: Cassidy and Azure OpenAI Service: Making AI easy for all
Cdiscount: Cdiscount, Azure OpenAI Service and GitHub Copilot be part of forces for e-commerce
Celebal: Celebal drives customized enterprise transformations with Microsoft Material
Chalhoub Group: Chalhoub Group’s Folks Analytics staff speeds reporting with Microsoft Material
ClearBank: ClearBank processes 20 million funds a month — up from 8,000 — with platform constructed on Azure
Cloud Providers: Quicker with Material: Cloud Providers breaks new floor with Microsoft
Coles Supermarkets: Coles Supermarkets embraces AI, cloud functions in 500-plus shops with Azure Stack HCI
Industrial Financial institution of Dubai: Industrial Financial institution of Dubai: innovating a future proof banking platform with Microsoft Azure
CPFL: CPFL expands its knowledge repository by 1500% with Mega Lake venture on Microsoft Azure
Cummins: Cummins makes use of Microsoft Purview to automate info governance extra effectively within the age of AI
Dubai Electrical energy and Water Authority (DEWA): DEWA pioneers the usage of Azure AI Providers in delivering utility companies
Digi Rogaland: Digi Rogaland prioritizes scholar security with Bouvet and Microsoft Material
Eastman: Eastman catalyzes cybersecurity defenses with Copilot for Safety
E.ON: A contemporary workspace in transition: E.ON depends on generative AI to handle knowledge floods with Copilot for Microsoft 365
EPAM Techniques: Effectivity inside and outside: EPAM streamlines communications for groups and purchasers with Copilot for Microsoft 365
EY: EY redefines sustainability efficiency administration with Microsoft
Quick Store: Quick Store consolidated its knowledge platform on Microsoft Azure and is now prepared for the period of AI
FIDO Tech: AI device makes use of sound to pinpoint leaky pipes, saving treasured consuming water
Florida Crystals Company: Telecom bills for Florida Crystals dropped 78% with Groups Cellphone and Groups Rooms
4 Company: 4 Company innovates with Microsoft 365 Copilot to ship higher work sooner
Fractal: Fractal builds revolutionary retail and client items options with Microsoft’s AI choices together with Azure OpenAI Service
GE Aerospace: GE Aerospace launches company-wide generative AI platform for workers
Georgia Tech Institute for Information Engineering and Science: Georgia Tech is accelerating the way forward for electrical autos utilizing Azure OpenAI Service
Hitachi Options: Hitachi Options transforms inner operations with Microsoft Material
IBM Consulting: How IBM Consulting drives AI-powered innovation with Material experience
iLink Digital: Reworking user-driven analytics with Microsoft Material
Perception Enterprises: Perception Enterprises achieves 93% Microsoft Copilot use charge, streamlining enterprise operations to pave the best way for buyer success
Intesa Sanpaolo: Intesa Sanpaolo accrues huge cybersecurity dividends with Microsoft Sentinel, Copilot for Safety
ITOCHU Company: ITOCHU makes use of Microsoft Material and Azure AI Studio to evolve its knowledge analytics dashboard right into a service delivering on the spot suggestions
IU Worldwide College of Utilized Sciences (IU): IU revolutionizes studying for its college students with the AI research buddy Syntea and Azure OpenAI Service
John Cockerill: John Cockerill engages professional builders to construct enterprise-wide apps with Energy Platform
Kaya Restricted: Kaya Restricted elevates buyer expertise and operational effectivity with Microsoft Dynamics 365 and Energy BI
LexisNexis: LexisNexis elevates authorized work with AI utilizing Copilot for Microsoft 365
Lionbridge: Lionbridge disrupts localization trade utilizing Azure OpenAI Service and reduces turnaround instances by as much as 30%
Lotte Resorts & Resorts: Hotelier turns into a citizen developer, constructing a sensible work tradition primarily based on Energy Platform and hyper-automated work setting
Lumen Applied sciences: Microsoft and Lumen Applied sciences companion to energy the way forward for AI and allow digital transformation to learn a whole bunch of tens of millions of shoppers
LS ELECTRIC: LS ELECTRIC makes use of knowledge to optimize energy consumption with Sight Machine and Microsoft Cloud for Manufacturing
MAIRE: MAIRE, remodeling the power sector and a complete firm tradition with Microsoft 365 Copilot
Mandelbulb Applied sciences: Early-adopter Mandelbulb Applied sciences finds success with Material
McKnight Basis: McKnight Basis accelerates its mission and helps group companions with Microsoft 365 Copilot
MISO: MISO undergoes a digital transformation with Microsoft Trade Options Supply
Mitsubishi Heavy Industries, Ltd. (MHI): Recognizing the essence of AI and constructing the long run with purchasers: MHI’s DI to create proprietary structure utilizing Azure OpenAI Service
Molslinjen: Molslinjen develops an AI-powered dynamic pricing technique with Azure Databricks
Nationwide Australia Financial institution: Nationwide Australia Financial institution invests in an environment friendly, cloud-managed future with Home windows 11 Enterprise
Nagel-Group: Works agreements and contracts: Nagel-Group makes use of Azure OpenAI Service to assist staff discover info
NC Fusion: Elevating experiences with AI, from productiveness to personalization
Nationwide Soccer League Gamers Affiliation: The Nationwide Soccer League Gamers Affiliation and Xoriant use Azure AI Providers to supply safety to gamers throughout 32 groups
Northwestern Drugs: Northwestern Drugs deploys DAX Copilot embedded in Epic inside its enterprise to enhance affected person and doctor experiences
Oncoclínicas: Oncoclínicas creates internet portal and cellular app to retailer scientific and medical procedures with Azure Cognitive Providers
PA Consulting: PA Consulting saves hours per week with Copilot for Microsoft 365 and Copilot for Gross sales
Parexel: Parexel speeds operational insights by 70% utilizing Microsoft Azure, accelerating knowledge product supply and decreasing guide work
Petrochemical Industries Firm (PIC): From weeks to days, hours to seconds: PIC automates work processes to save lots of time with Microsoft 365 Copilot
PKSHA Expertise: PKSHA leans on Copilot for Microsoft 365 as a part of their staff
Planted: Planted combines financial development and environmental sustainability — with Microsoft Azure OpenAI
Profisee: Profisee eliminates knowledge siloes inside Microsoft Material
Programa De Atención Domiciliaria: The Dwelling Care Program in Panama helped greater than 17,000 individuals with the facility of Microsoft Energy Automate
PwC: PwC scales GenAI for enterprise with Microsoft Azure AI
QNET: QNET will increase safety response effectivity 60 p.c with Microsoft Safety Options
RTI Worldwide: Analysis nonprofit RTI Worldwide improves the human situation with Microsoft 365 Copilot
Rijksmuseum: Rijksmuseum transforms how artwork lovers have interaction with the museum, with Dynamics 365
Sandvik Coromant: Sandvik Coromant hones gross sales expertise with Microsoft Copilot for Gross sales
Share.Market: Share.Market redefines the funding expertise with Microsoft Azure
Simpson Associates: Simpson Associates spurs justice for at-risk communities with Azure AI
Softchoice: Softchoice harnesses Microsoft Copilot and reduces content material creation time by as much as 70%, accelerating buyer AI journeys with its expertise
Sonata Software program: Sonata Software program goes from early adopter to market chief with Material
Swiss Worldwide Air Strains (SWISS): SWISS targets 30% value financial savings, elevated passenger satisfaction with Azure
SymphonyAI: SymphonyAI is fixing actual issues throughout industries with Azure AI
Syndigo: Syndigo accelerates digital commerce for its prospects by greater than 40% with Azure
TAL: TAL and Microsoft be part of forces on strategic know-how deal
Tecnológico de Monterrey: Tecnológico de Monterrey college pioneers formidable AI-powered studying ecosystem
Telstra: Telstra and Microsoft broaden strategic partnership to energy Australia’s AI future
The College of Sydney: The College of Sydney makes use of the facility of Azure OpenAI to permit professors to create their very own AI assistants
Torfaen County Borough: Torfaen County Borough Council streamlines organizational help for Social Care utilizing Copilot for Microsoft 365
Trace3: Trace3 expands the realm of purchasers’ prospects with Home windows 11 Professional and Microsoft Copilot
Unilever: Unilever is reinventing the basics of analysis and improvement with Azure Quantum Parts
College of Wisconsin: Microsoft collaborates with Mass Common Brigham and College of Wisconsin–Madison to additional advance AI basis fashions for medical imaging
Through: Market, on-line help, and distant work: Through embraces the digital world supported by Microsoft 365, Dynamics 365 and Azure
Virgin Atlantic: How Virgin Atlantic is flying greater with Copilot
Virgin Cash: Redi, set, go: Virgin Cash delivers distinctive buyer experiences with Microsoft Copilot Studio
Visier: Visier achieves efficiency enhancements of as much as 5 instances utilizing Azure OpenAI Service
World2Meet (W2M): World2Meet, the journey firm offering a greater buyer expertise and operations with a brand new digital assistant powered by Microsoft Azure
Xavier School: Xavier School begins a technique of modernizing its scholar info programs on Dynamics 365 and AI, unlocking highly effective insights
ZEISS: Extra time for analysis: ZEISS helps companies and researchers with ZEISS arivis Cloud primarily based on Microsoft Azure
ZF Friedrichshafen AG (ZF Group): ZF Group builds manufacturing effectivity with over 25,000 apps on Energy Platform