Anthony Tobelaim is the Co-founder & CPO of Siit. He beforehand labored at Aircall as a Senior Director of Partnership EMEA & APAC.
Siit empowers IT and inside operations groups with a contemporary platform designed to simplify and streamline service administration processes from begin to end. Not like conventional programs that start with varieties or apps, Siit focuses on what issues most: requests. By leveraging AI, the platform affords a conversational, built-in, and automatic strategy to inside service administration, offering superior instruments to boost worker experiences whereas decreasing administrative burdens. This revolutionary strategy modernizes a historically outdated trade, enabling organizations to achieve actionable insights into worker habits, enhance service supply, and drive operational progress.
What impressed you to co-found Siit, and the way did your earlier expertise at Aircall form your strategy to constructing this AI-powered service desk platform?
Our time at Aircall supplied precious insights into the dynamic wants of at the moment’s companies. As a group—Chalom, Dimitri, and I— constantly encountered the identical challenges with conventional IT service desks: they’re typically rigid, overly complicated, and misaligned with the workflows of contemporary groups. Experiencing these ache factors firsthand, we noticed a chance to reimagine the established order. That’s how Siit was born. We got down to construct a platform designed to be as agile and forward-thinking because the groups it empowers, breaking free from outdated fashions to ship an answer that’s actually revolutionary and impactful.
What particular gaps within the IT Service Administration (ITSM) trade did you establish that Siit goals to deal with?
Conventional service desks typically fall quick, burdened by disjointed instruments and overly difficult processes. The acquainted query, “Did you create a ticket?” epitomizes the frustration many face. At Siit, we got down to change that. Our platform delivers a streamlined, conversational expertise that integrates effortlessly with instruments like Slack and Microsoft Groups, assembly customers the place they already work. Our mission is easy: to make inside operations easy for everybody—from IT groups to end-users—eliminating friction and bringing effectivity to the forefront.
How does Siit’s conversational and AI-driven strategy redefine the normal service desk expertise for workers and assist groups?
At Siit, we’re combining AI with the communication instruments inside groups already depend on, like Slack and Microsoft Groups, to create a seamless, environment friendly expertise. Our AI transforms fragmented requests into clear, actionable workflows, eliminating the necessity to chase standing updates or juggle a number of programs. By automating routine duties and offering actionable insights for steady enchancment, we guarantee smoother operations and happier workers who really feel supported each step of the best way.
Are you able to clarify the function of the multi-agent AI system in Siit and the way it improves effectivity and accuracy in resolving worker requests?
On the core of Siit is our multi-agent AI system—your on-demand specialist for smarter assist. Not like conventional programs that require handbook enter for each ticket, our AI processes requests intelligently, studying from previous interactions to ship personalised, correct responses. This ensures workers get the assistance they want shortly, whereas human agent sources are freed as much as give attention to extra complicated challenges. It’s about constructing a service desk that’s not solely environment friendly however constantly learns and adapts to higher serve your group.
How does Siit’s AI use worker behavioral knowledge and firm programs to supply tailor-made options?
Siit’s AI is extra than simply an assistant—it’s a real collaborator. By pulling knowledge from a number of sources, it builds a whole image of every request. Seamless integration with key programs like HR platforms, gadget administration, identification entry administration, and your information base provides our AI the context it must ship exact insights. This interconnected strategy allows a service desk with a holistic view, accelerating decision occasions and lightening the workload for human brokers. The outcome? Quicker, extra environment friendly service administration that retains your group transferring ahead.
What mechanisms are in place to make sure Siit’s AI constantly learns and adapts to organizational wants?
Siit’s AI is constructed to repeatedly be taught and alter to satisfy your group’s wants. The platform has built-in analytics that monitor how properly the service desk is performing and the way workers are interacting with it. These analytics present real-time insights that assist the AI acknowledge patterns and establish areas for enchancment. This setup ensures that Siit’s AI evolves alongside your small business, making processes extra environment friendly and holding workers glad with quicker, extra correct assist.
What are the important thing options that make Siit notably interesting to IT directors and inside operations groups?
Siit was designed to deal with the distinctive challenges of IT groups however shortly advanced to assist departments throughout the group. Constructed to empower inside operations groups, it delivers the specialised instruments they want for seamless collaboration and a tailor-made, user-friendly service desk expertise. Past IT, Siit has been quickly embraced by HR, Finance, Authorized, and different departments, drawn to its highly effective AI, seamless integrations, and superior function administration capabilities. It’s a platform that adapts to the wants of operations groups, driving effectivity and alignment throughout the board.
What units Siit aside from conventional ITSM options like Jira or Zendesk, notably in addressing the disconnect between service desks and worker wants?
Siit is purpose-built to supply a seamless, future-ready answer, in distinction to legacy suppliers that rely upon costly add-ons to remain related. Competing head-to-head with trade leaders like Jira Service Administration and Zendesk, Siit allows organizations to simplify operations with out the complexity or hidden bills, whereas providing highly effective capabilities at a fraction of the price.
How does the current $5M seed spherical influence your plans for Siit’s go-to-market technique and future improvement?
This current funding is a key milestone in our progress journey. It permits us to boost Siit’s AI capabilities and increase our footprint within the ITSM area. With this funding, Siit is well-positioned to speed up progress and ship much more worth to our clients.
What are the subsequent main milestones for Siit, and the way do you propose to attain them?
We’re enthusiastic about what’s forward. A key focus for us now’s scaling our expertise and increasing our buyer base globally. Our prime precedence is investing in distinctive expertise, guaranteeing we proceed to innovate and meet the ever-evolving wants of our clients.
Thanks for the good interview, readers who want to be taught extra ought to go to Siit.