The position of agentic AI has grown quickly over the previous a number of months as organizational leaders search methods to speed up AI Transformation. We firmly imagine that Brokers + Copilot + Human Ambition can ship actual AI differentiation for our prospects. By placing the autonomous capabilities of an agent to work for his or her companies, our prospects are unlocking AI alternative to understand larger worth. The current introduction of Microsoft 365 Copilot Chat is delivering on our promise of “Copilot for all” by offering frontline employees with a free, safe and enterprise-ready AI chat interface. Our prospects are constructing their very own customized brokers with the no-code, low-code options of Microsoft Copilot Studio, permitting citizen {and professional} builders to increase the capabilities of Copilot and ship on the distinctive wants of their business. We additionally provide the perfect prebuilt agent framework proper out-of-the-box, resembling Gross sales Agent that works autonomously to assist sellers construct pipeline and shut extra offers with larger velocity. Equally, we not too long ago introduced normal goal reasoning brokers — resembling Researcher and Analyst — and invite all of our Microsoft 365 Copilot customers to attempt these of their environments.
It’s thrilling to see how brokers are driving pragmatic AI innovation for our prospects by rising productiveness, creating capability throughout each position and performance and enhancing enterprise processes. Beneath are just a few highlights from the previous quarter that underscore the impression of an agentic AI strategy — from enhancing worker experiences to streamlined workflows and vital price financial savings.
Agentic service administration software program supplier Atomicwork leveraged Azure AI Foundry to create Atom — an AI agent that transforms the digital office expertise for workers and automates service supply. Adopters of this agentic administration platform acknowledge vital advantages, resembling lowered operational prices and elevated worker satisfaction, with one buyer attaining a 65% deflection fee inside six months of implementation and projections of 80% by the tip of the yr. Integration inside Microsoft Groups and different enterprise instruments have additional streamlined service supply, permitting staff simpler entry to data and assist. The corporate’s AI-driven strategy has resulted in a 20% enhance in accuracy and 75% discount in response latency when in comparison with competing options.
To assist staff as they handle the excessive demand of inside requests and to create a extra satisfying work surroundings, BDO Colombia used Copilot Studio and Energy Platform to develop BeTic 2.0 — an agent that centralizes and automates key payroll and finance processes. The agent lowered operational workload by 50%, optimized 78% of inside processes and confirmed 99.9% accuracy in managed requests. It additionally helped scale back duplicative work, optimized workflows, improved the employee-client expertise and continues to function a aggressive differentiator for the corporate out there.
Dow is utilizing brokers to automate the transport bill evaluation course of and streamline its world provide chain to unlock new efficiencies and worth. Receiving greater than 100,000 transport invoices through PDF every year, Dow constructed an autonomous agent in Copilot Studio to scan for billing inaccuracies and floor them in a dashboard for worker evaluation. Utilizing Freight Agent — a second agent in-built Copilot Studio — staff can examine additional by “dialoguing with the information” in pure language. The brokers are serving to staff remedy the problem of hidden losses autonomously inside minutes fairly than weeks or months. Dow expects to save hundreds of thousands of {dollars} on transport prices by means of elevated accuracy in logistic charges and billing inside the first yr.
As a number one supplier of sustainable power in Belgium, Eneco serves over 1.5 million prospects. Dealing with efficiency points with their current chatbot, Eneco developed a brand new AI-driven agent utilizing the no-code, graphical interface in Copilot Studio. This multilingual agent was deployed on the corporate web site in simply three months, integrating seamlessly with its reside chat platform. The brand new agent manages 24,000 chats monthly — a rise of 140% over the earlier resolution — and resolves 70% extra buyer conversations with out a handoff to a reside consultant. For requests that do require escalation, the agent supplies an AI-generated abstract of the dialog for a extra optimized name middle expertise.
To reimagine pattern forecasting and client advertising, The Estée Lauder Corporations Inc. leveraged Copilot Studio to develop ConsumerIQ — an agent that centralizes and streamlines client knowledge to allow on the spot entry to actionable insights. Utilizing pure language prompts, the agent lowered the time required for entrepreneurs to collect knowledge from hours to seconds, whereas accelerating decision-making and serving to stop duplicated analysis. Along with Azure OpenAI Service and Azure AI Search, groups can collect knowledge, determine developments, construct advertising belongings, inform analysis and transfer merchandise to market quicker.
To create proposals and streamline information retrieval and group, Fujitsu leveraged Azure AI Agent Service inside Azure AI Foundry to develop an clever, scalable AI agent for gross sales automation. The agent boosted productiveness of gross sales groups by 67% whereas addressing information gaps and permitting them to construct stronger buyer relationships. This transformation allowed groups to shift from time-intensive duties to strategic planning and buyer relationship constructing, whereas additionally supporting new hires with product data and strategic steering.
To cut back guide duties and assist staff ship distinctive experiences, world baker Grupo Bimbo established its first ever expertise Middle of Excellence. Utilizing Energy Platform options and Copilot Studio, groups created 7,000 energy apps, 18,000 processes and 650 brokers to scale back busy work and improve client service. By automating low-value duties, the corporate saved tens of hundreds of thousands of {dollars} yearly in improvement efforts and operational efficiencies. Grupo Bimbo additionally migrated to Azure for its AI capabilities, scalability, safety and fast time to marketplace for apps.
KPMG developed Comply AI — an agent that helps determine surroundings, social and governance compliance. Utilizing Microsoft AI applied sciences, the agent helps determine related obligations, generate statements in pure language, assess management effectiveness and redraft management descriptions. This has already helped certainly one of its prospects obtain 70% enchancment in Controls and Dangers descriptions, an 18-month discount in compliance program timelines and a 50% lower in ongoing compliance efforts. KPMG can also be utilizing an agent to assist new hires by offering templates and historic references to velocity up the onboarding course of and scale back follow-up calls by 20%.
To considerably improve its customer support operations, T-Cellular used Energy Apps to develop PromoGenius — an app that mixes promotional knowledge from a number of techniques and paperwork to maintain frontline retail staff geared up with the most recent promotional data for purchasers. Utilizing Copilot Studio, the corporate embedded an agent within the app so customer support representatives can immediately seek for technical particulars from system producers and create a customer-facing view of product data in a fraction of the time a guide search would require. PromoGenius is the second most-used app within the firm, with 83,000 distinctive customers and 500,000 launches a month.
Utilizing Copilot Studio, Virgin Cash developed Redi — an agent serving as a digital host inside a cell app for bank card prospects. The agent, educated to know colloquialisms and even recognized to inform jokes, serves as a safe means for purchasers to get solutions rapidly whereas understanding applicable context for when a reside consultant is required. The corporate views this agent as a device for its staff to higher serve prospects, dealing with over a million interactions, boosting buyer satisfaction and turning into one of many financial institution’s top-rated service channels. Redi now helps prospects throughout Virgin Cash’s digital platforms and has been acknowledged with an business award for AI in monetary companies.
To assist staff navigate numerous procedures, evolving rules and complicated banking techniques, Wells Fargo constructed an agent by means of Groups to make sure quick and correct buyer assist. Utilizing giant language fashions, the agent supplies on the spot entry to steering on 1,700 inside procedures throughout 4,000 financial institution branches. Workers can now find wanted data quicker with out assist from a colleague, with 75% of searches occurring by means of the agent and response instances lowered from 10 minutes to 30 seconds.
There’s immense potential for brokers to drive AI-first differentiation for organizations in all places, particularly when mixed with Copilot and human ambition. At Microsoft, we imagine AI is about empowering human achievement, unlocking potential and democratizing intelligence for as many individuals as attainable with our cloud and AI options — as evidenced by these AI Transformation tales of greater than 700 prospects and companions. I sit up for partnering with you to unlock continued AI alternative, drive pragmatic innovation and understand significant enterprise impression in your group.