Already, 60 % of the Fortune 500 are utilizing Microsoft 365 Copilot to speed up enterprise outcomes and empower their groups. With Copilot supporting gross sales associates, Lumen Applied sciences tasks $50 million {dollars} in financial savings yearly. Honeywell(1) equates productiveness features to including 187 full-time staff and Finastra is decreasing inventive manufacturing time from seven months to seven weeks.
Right this moment, we’re saying new agentic capabilities that can speed up these features and produce AI-first enterprise course of to each group.
- First, the flexibility to create autonomous brokers with Copilot Studio will likely be in public preview subsequent month.
- Second, we’re introducing ten new autonomous brokers in Dynamics 365 to construct capability for each gross sales, service, finance and provide chain crew.
Copilot is your AI assistant — it really works for you — and Copilot Studio allows you to simply create, handle and join brokers to Copilot. Consider brokers as the brand new apps for an AI-powered world. Each group may have a constellation of brokers — starting from easy prompt-and-response to totally autonomous. They are going to work on behalf of a person, crew or operate to execute and orchestrate companies course of. Copilot is the way you’ll work together with these brokers, and so they’ll do all the pieces from accelerating lead era and processing gross sales orders to automating your provide chain.
Empowering extra clients to construct autonomous brokers in Copilot Studio
Earlier this yr, we introduced a bunch of highly effective new capabilities in Copilot Studio, together with the flexibility to create autonomous brokers. Subsequent month, these capabilities are shifting from non-public to public preview, permitting extra clients to reimagine important enterprise processes with AI. Brokers draw on the context of your work knowledge in Microsoft 365 Graph, programs of document, Dataverse and Cloth, and might assist all the pieces out of your IT assist desk to worker onboarding and act as a private concierge for gross sales and repair.
Organizations like Clifford Likelihood, McKinsey & Firm, Pets at Dwelling and Thomson Reuters are already creating autonomous brokers to extend income, scale back prices and scale impression. Pets at Dwelling, the U.Ok.’s main pet care enterprise, created an agent for its revenue safety crew to extra effectively compile instances for expert human evaluate, which may have the potential to drive a seven-figure annual financial savings. McKinsey & Firm is creating an agent that can pace up the shopper onboarding course of. The pilot confirmed lead time may very well be diminished by 90% and administrative work diminished by 30%. Thomson Reuters constructed a professional-grade agent to hurry up the authorized due diligence workflow, with preliminary testing exhibiting some duties may very well be carried out in half the time. This agent will help Thomson Reuters improve the effectivity of labor for shoppers and enhance its new enterprise pipeline.
Scaling your groups with 10 new autonomous brokers in Dynamics 365
New autonomous brokers allow clients to maneuver from legacy traces of enterprise functions to AI-first enterprise course of. AI is right now’s ROI and tomorrow’s aggressive edge. These new brokers are designed to assist each gross sales, service, finance and provide chain crew drive enterprise worth — and are simply the beginning. We’ll create many extra brokers within the coming yr that can give clients the aggressive benefit they should future-proof their group. Right this moment, we’re introducing ten of those autonomous brokers. Listed here are a number of examples:
- Gross sales Qualification Agent: In a occupation the place time actually equals cash, this agent permits sellers to focus their time on the best precedence gross sales alternatives whereas the agent researches leads, helps prioritize alternatives and guides buyer outreach with personalised emails and responses.
- Provider Communications Agent: This agent permits clients to optimize their provide chain and decrease expensive disruptions by autonomously monitoring provider efficiency, detecting delays and responding accordingly — liberating procurement groups from time consuming handbook monitoring and firefighting.
- Buyer Intent and Buyer Information Administration Brokers: A enterprise will get one likelihood to make a primary impression, and these two brokers are sport changers for buyer care groups going through excessive name volumes, expertise shortages and heightened buyer expectations. These brokers work hand in hand with a customer support consultant by studying the way to resolve buyer points and autonomously including knowledge-based articles to scale finest practices throughout the care crew.
As brokers develop into extra prevalent within the enterprise, clients wish to be assured that they’ve strong knowledge governance and safety. The brokers coming to Dynamics 365 observe our core safety, privateness and accountable AI commitments. Brokers in-built Copilot Studio embrace guardrails and controls established by maker-defined directions, data and actions. The info sources linked to the agent adhere to stringent safety measures and controls — all managed in Copilot Studio. These embrace knowledge loss prevention, strong authentication protocols and extra. As soon as these brokers are created, IT directors can apply a complete set of options to control their use.
Microsoft’s personal transformation
At Microsoft, we’re utilizing Copilot and brokers to reimagine enterprise course of throughout each operate whereas empowering staff to scale their impression. Utilizing Copilot, one gross sales crew has achieved 9.4% larger income per vendor and closed 20% extra offers(2). And because of Copilot, one crew is resolving buyer instances almost 12% quicker(3). Our Advertising and marketing crew is seeing a 21.5% improve in conversion fee on Azure.com with a customized agent designed to help patrons(4). And in Human Assets, our worker self-service agent helps reply questions with 42% better accuracy(5).
With Copilot and brokers, the chances are infinite — we will’t wait to see what you create. Begin constructing brokers in Copilot Studio right now. Learn extra about autonomous agent capabilities on the Copilot Studio and Dynamics 365 blogs. Head to WorkLab for extra insights on Microsoft’s personal AI transformation.
NOTES
- Statistics are from an inner Honeywell survey of 5,000 staff the place 611 staff responded.
- Inside Microsoft Gross sales Workforce knowledge based mostly on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as in contrast with sellers with low utilization of Copilot. Common utilization of Copilot means sellers who use Copilot each day no less than 50% of the time through the testing interval.
- Inside Finance evaluation of prices, evaluating actuals for FY ’24 and projections for FY ’25.
- Inside CSS experiment carried out by Microsoft, 600 members utilizing Copilot Q&A operate, Azure Core crew, Nov. – Dec. 2023. These outcomes are statistically important on the 95th% confidence interval.
- Inside Microsoft Advertising and marketing Workforce knowledge, June – Sept. 2024. Conversion means initiating the free account sign-up course of on Azure.com.