A yr in the past in July, Microsoft coined the time period AI Transformation. It’s nearly exhausting to think about at the moment Copilots weren’t usually out there and Azure OpenAI Service had solely been out there for six months. As Satya Nadella, our Chairman and CEO, said in final quarter’s earnings: 60% of the Fortune 500 have adopted Copilots and 65% use Azure OpenAI Service. As we speak, Copilots outline how AI is empowering human achievement.
Along with our clients and companions, we have now established how AI Transformation enriches worker experiences, reinvents buyer engagement, reshapes enterprise processes and bends the curve on pragmatic innovation. Our strategy to place a Copilot on each desk for each function, establish AI design patterns and construct a powerful cybersecurity basis helps organizations harness AI responsibly, securely and with function.
As I appeared again on the yr, I loved reviewing a whole bunch of buyer and companion examples from around the globe that demonstrated how AI Transformation delivered tangible enterprise outcomes and worth for his or her organizations. I’m happy to focus on 20 of these tales that I discovered to be essentially the most inspirational and illustrative of what we are able to obtain collectively.
Audi is taking in-car voice management to the subsequent degree by integrating ChatGPT into its MIB 3 infotainment system utilizing Microsoft Azure OpenAI Service, making driving safer and extra fulfilling. With this replace, Audi’s voice assistant will turn out to be much more intuitive, dealing with advanced questions and providing a really conversational expertise for drivers and passengers utilizing pure language. Beginning this month, almost two million Audi fashions made since 2021 are being upgraded with this generative AI-powered expertise, permitting drivers to extra simply management infotainment, navigation and air-conditioning techniques, in addition to ask normal information questions.
To assist deal with Taiwan’s continual scarcity of well being care staff, Chi Mei Medical Heart developed AI copilots constructed with Microsoft Azure OpenAI Service to assist overworked workers lighten their workloads whereas making certain affected person security. With copilots applied all through its operations and at a number of affected person touchpoints, medical heart workers are seeing spectacular outcomes. Docs now spend quarter-hour as a substitute of an hour writing medical stories, and nurses can doc affected person data in beneath 5 minutes per affected person as a substitute of 10 to twenty minutes. Pharmacists are actually in a position to double the variety of sufferers they see per day — from 15 to 30 — by leveraging a copilot for complete medical summaries throughout a number of databases. By bending the curve on innovation and deploying these copilots, workers have extra time to deal with affected person care and outcomes, whereas decreasing burnout and stress.
Coles, a number one Australian grocery store chain, is reworking the retail expertise by leveraging AI to deepen its relationships with customers and enhance effectivity in its shops. Coles has deployed AI fashions that predict the move of 20,000 inventory holding items to 850 shops with outstanding accuracy. They’re now producing 1.6 billion predictions each day, making certain each shopper finds precisely what they’re on the lookout for once they want it. Utilizing an AI mannequin, Coles can also be reinventing buyer engagement by figuring out buyer patterns to offer its greater than 4 million loyalty membership clients with bespoke product suggestions weekly. The corporate can also be using Microsoft Azure Stack HCI and NVIDIA’s A16 GPUs to streamline checkout processes, improve queue monitoring and elevate buyer satisfaction by considerably decreasing wait occasions.
In its quest to rework aquaculture in Indonesia, eFishery harnessed the ability of Microsoft Azure OpenAI Service to create Mas Ahya, a generative AI assistant out there by means of a cellular utility. Mas Ahya equips farmers with aquaculture experience proper at their fingertips, enabling them to watch water high quality, estimate market costs and handle feeding schedules successfully. It additionally affords real-time insights and suggestions to take care of superb pond circumstances for extra exact feeding — shortening the time from fry to market dimension fish from 4 to three-and-a-half months. By using this AI assistant for queries on a variety of subjects — from plankton ranges to treatments for illnesses or micro organism affecting their inventory — farmers have seen shrimp survival charges soar from 60% to 90%, additional boosting their shrimp export capability.
EY is utilizing Copilot for Microsoft 365 to assist purchasers undertake an AI-powered strategy to deal with their distinctive tax, finance and operational challenges; enhance effectivity; and get extra worth from their information. Reconciling and mixing massive quantities of information sooner and extra precisely is a sport changer for Finance and Tax, driving a differentiated expertise and alternative to ship these capabilities by means of EY’s core platforms and options. The power to use Copilot to huge swaths of information to develop insights helps drive smarter decision-making throughout the enterprise. For instance, EY professionals are seeing productiveness positive aspects of as much as 14 hours per week utilizing an AI digital assistant to automate routine duties, releasing up time for extra strategic work. The preliminary rollout of Copilot was so constructive that EY is now scaling it to 150,000 of its workers and serving to purchasers drive their very own transformations utilizing EY’s Buyer Zero copilot accelerators.
International design, engineering and environmental companies chief GHD is leveraging Copilot for Microsoft 365 to counterpoint the worker expertise and remodel its operations to assist deal with a few of the world’s most advanced design and engineering challenges for its purchasers. GHD workers can now reply to shopper requests extra shortly by utilizing Copilot, decreasing the time spent reviewing new requests for proposals from hours to only quarter-hour. Extra broadly, a latest survey of Copilot customers at GHD revealed that 41% are saving time of their workday, with 29% saving greater than Half-hour and 12% saving greater than an hour. Moreover, 75% of customers really feel extra environment friendly and 45% discover their work extra rewarding when utilizing Copilot.
Hanover Analysis confronted the problem of effectively processing huge quantities of information to ship well timed insights to its purchasers. To deal with this, the customized market analysis and analytics supplier partnered with Neudesic to create the Hanover Clever Digital Engine (HIVE), a personalized AI-powered analysis software utilizing Azure OpenAI Service that eliminates the necessity for analysts to manually comb by means of its huge repository of paperwork. HIVE helps analysts establish insights as much as 10 occasions sooner and creates extra alternatives to offer purchasers with data that will in any other case be buried in information and unavailable. By leveraging Azure AI capabilities to reshape enterprise processes, Hanover has considerably boosted its analysis effectivity, enabling it to offer extra correct and well timed data-driven insights to its purchasers.
Lumen Applied sciences was among the many first corporations to speculate broadly in Copilot, making Copilot for Microsoft 365 out there final August. Since then, the corporate has expanded its use of Microsoft Copilot throughout its group to empower its folks by simplifying workflows and galvanizing a forward-thinking mindset. As we speak, Copilot for Gross sales is saving its 3,000-plus sellers a median of 4 hours every week, equating to $50 million yearly. Sellers can now spend extra time with clients, enhance their work-life steadiness and basically change the best way they work.
As an built-in danger evaluation agency working globally, Moody’s Company has harnessed the ability of AI by means of Azure OpenAI Service, Microsoft Cloth and Microsoft Groups to considerably improve productiveness and insights. By way of our co-innovation efforts, we constructed an inside software — Moody’s Copilot — that permits workers to shortly synthesize huge quantities of analysis and information, and 94% of customers reported elevated productiveness. Moreover, the launch of Moody’s Analysis Assistant permits clients to generate new insights from intensive credit score analysis, information and analytics, doubtlessly saving customers over 25% of their time on typical monetary analyst duties.
OCBC financial institution is empowering its world workforce with generative AI-powered options to spice up productiveness and improve buyer engagement. Constructed upon Azure OpenAI, the financial institution developed a digital assistant to be used inside a safe and managed Microsoft Groups surroundings to assist workers of their each day work throughout customer support, analysis, product administration and advertising and marketing roles. Since utilizing the software, workers have diminished time spent on duties resembling writing, analysis, translation and ideation by roughly 50%, with 72% of staff members reporting important enhancements of their day-to-day productiveness and extra time to deal with clients.
As one of many largest mixed pure fuel and electrical corporations within the U.S., Pacific Fuel & Electrical Firm (PG&E) had an formidable objective to reshape its enterprise processes by automating low-value duties and rededicating workers to deal with high-value work. By implementing Microsoft Energy Platform options, its Digital Creators and citizen builders created new enterprise options, saving almost 527,000 hours and producing roughly $75 million in financial savings yearly. Utilizing Microsoft Copilot Studio, the corporate additionally constructed a digital assistant that fulfills 25% to 40% of assist desk calls for, considerably optimizing agent workloads and offering sizeable labor financial savings and service-level enhancements — saving groups 840 hours and the corporate greater than $1.1 million per yr.
As a number one insurance coverage and reinsurance firm in Peru — and one of many largest in Latin America — Pacífico Seguros partnered with TC1 Labs and leveraged Microsoft AI, Microsoft 365 and Azure AI options to reshape enterprise processes, enhance information administration and improve buyer interactions. Pacífico Seguros reported a 40% improve in operational effectivity and a 30% discount in response occasions to buyer inquiries. It additionally applied Microsoft Copilot for Safety with a Zero Belief strategy, drastically boosting responses to cyber threats and delivering ongoing safety of essential techniques and information. This AI Transformation has improved service high quality and enhanced safety throughout its enterprise.
Paysafe, a frontrunner in specialised funds, helps 260 fee sorts in additional than 40 currencies and permits seamless transactions for companies and shoppers worldwide. By leveraging Copilot for Microsoft 365 the corporate has remodeled its operations to make sure safe and environment friendly processing throughout completely different fee strategies. Paysafe makes use of Copilot to handle the challenges of a various and multilingual world workforce, utilizing it to translate the whole lot into numerous languages — doc insurance policies, customary working procedures and conferences — to save lots of each money and time. In comparison with making ready documentation from scratch or trying to find data manually, Paysafe’s IT staff saves between 10% and 50% of their time with Copilot.
Fintech firm Saphyre creates real-time shopper account reconciliation and administration options for institutional events concerned in monetary buying and selling. The corporate is utilizing Microsoft Azure to offer clever, cloud-based options that automate and streamline advanced monetary buying and selling workflows and modernize time-consuming processes effectively and securely. Utilizing Azure AI, Saphyre constructed an answer that helped purchasers cut back guide paperwork by 75%. Additionally it is sharing information extra securely utilizing Microsoft safety merchandise so purchasers could be able to commerce three to 5 occasions sooner in comparison with guide onboarding. This leads to elevated income alternatives for purchasers by finishing trades extra shortly and at higher costs.
Softchoice has partnered with Microsoft to assist corporations drive efficiencies, reinvent buyer engagement and deal with cybersecurity threats. By implementing Copilot for Microsoft 365, Softchoice has achieved important productiveness positive aspects, decreasing time spent summarizing technical conferences by 97%, creating inside coaching modules by 70% and creating customer-facing technical content material by 62% to 67%. With Microsoft Copilot for Safety constructed into each day dashboards, the corporate’s analysts are saving 20% to 30% of their time summarizing pertinent data wanted to execute duties. Analysts can extra shortly decide if failed sign-ins are routine or unintended, saving 20-Half-hour every morning and releasing up time to deal with those who require extra in-depth evaluation. Safety incidents can now be audited sooner, decreasing the time and sources wanted to manually evaluate by 50% and bettering effectivity by 30% to 40%.
TomTom, a worldwide chief in mapping and navigation expertise, confronted the problem of a fragmented growth course of with an excessive amount of time spent navigating a number of instruments. By centralizing on the GitHub platform and integrating GitHub Copilot into its growth processes, TomTom has streamlined workflows to ship merchandise to clients extra shortly than ever. Moreover, 85% of builders report feeling extra productive and 70% really feel they will deal with extra satisfying work by decreasing cognitive workloads and enhancing collaboration amongst growth groups.
Australia’s Torrens College set a objective to rework its digital studying surroundings to ship a superior on-line pupil expertise. It developed MyLearn — a contemporary on-line platform constructed with Azure OpenAI Service — to offer a constant and handy studying surroundings for college students anytime, anyplace. By leveraging generative AI, the college has standardized and improved course curriculums, saving a formidable 20,000 hours and $2.4 million Australian {dollars} in time and sources. This AI-driven strategy not solely streamlined its digital studying surroundings but additionally set the stage for future financial savings and agile curriculum updates, making a extra partaking and environment friendly instructional expertise for college students.
Unilever, a worldwide chief in shopper merchandise throughout over 190 international locations, is working with Microsoft to revolutionize scientific discovery and positively affect the three.4 billion folks it serves each day. With Copilot and the superior simulation capabilities of Azure Quantum Components, Unilever can question scientific data utilizing pure language, performing 1000’s of computational simulations within the time it might take to run tens of laboratory experiments. This technological leap, mixed with its huge repository of proprietary information and a century of experience in private and family care, permits Unilever’s scientists to guide the trade in creating the subsequent technology of eco-friendly family and private merchandise by means of sustainable product growth.
As a number one supplier of office advantages and companies, Unum Group got down to enrich the worker expertise by modernizing the guide and time-consuming technique of retrieving coverage data for inquiries from its shopper assist heart. With Azure OpenAI Service, the corporate developed an utility that searches 1.3 terabytes of information with 95% accuracy, chopping response occasions to 4 to 5 seconds and considerably bettering effectivity and buyer satisfaction. The AI-generated outcomes deal with 75% of contract-related questions, releasing up worker time for customized options and interactions with purchasers. Staff belief the software and really feel it has improved their jobs, and now greater than 90% of assist heart workers are utilizing it.
Visma develops and checks software program for over 1.8 million clients throughout Europe and Latin America by means of its 188 particular person corporations. Going through excessive inflation and tight labor markets, it turned to Microsoft AI applied sciences resembling Azure OpenAI Service, Semantic Kernel and Azure AI Search to securely enhance effectivity and buyer satisfaction throughout its corporations — every with their very own clients and area. Visma builders are utilizing GitHub Copilot to streamline growth processes, automate workflows and improve collaboration. Because of this, it has reported as much as 50% discount in growth occasions. GitHub Copilot has additionally helped Visma builders unleash their creativity and bend the curve on innovation; the corporate has seen a marked improve in innovation since adopting the answer, even amongst those that have been engaged on the identical code for 30 years.
Our mission has by no means been clearer: to empower each particular person and each group on the planet to attain extra. We stay dedicated to democratizing intelligence and unlocking AI alternatives trade by trade within the yr forward by bringing Copilot to life on each system and throughout each function. We’re targeted on our co-innovation efforts to establish AI design patterns that may allow our clients and companions to construct out their AI innovation environments. We’re dedicated to serving to you fortify your cybersecurity basis by prioritizing safety above all else — securing our merchandise by design, by default and inside our personal operations as a part of our Safe Future Initiative. As we proceed main in AI Transformation, we stay rooted within the truth we’re at our greatest after we serve others, and I sit up for what we are going to accomplish collectively within the yr forward as your trusted cloud and AI companion.